Keyboard access, readable contrast, text resizing, and clear form labels make a service website easier for more people to use.
What to Check
- Check keyboard and focus behavior
- Verify contrast and text resizing
- Use labels and headings that explain the page
What the Results Mean
Test the real tasks a customer performs, such as opening the menu and sending an inquiry. Fix barriers where they interrupt those tasks.
Test with More than a Color Checker
Navigate by keyboard, confirm visible focus, read headings in order, and inspect form labels and errors. Test zoom and text resizing so content does not overlap or disappear. Color contrast matters, but an inaccessible menu or form can prevent a customer from completing the visit even when the colors pass.
Build Accessibility into Components
Use semantic links and buttons, meaningful alternative text where images convey information, and descriptive error messages. Test shared navigation, cards, and forms before copying them across pages. Revisit the site after new content or plugins are added.
Can an Overlay Replace This Work?
A widget does not fix every issue in the underlying content and code. Repair the actual barriers.